Welcome to Pehnawa. By accessing or using our website pehnawa.online, you agree to be bound by the following Terms & Conditions. Please read them carefully.

If you do not agree with these terms, you should not use our website or services.

1. Use of the Website

By using our site, you confirm that you are:

  • at least 18 years of age, or

  • accessing under the supervision of a legal guardian.

You agree not to use the site for:

  • fraudulent purposes

  • unauthorized commercial usage

  • harmful or illegal activities

  • attempting to interfere with site security or server functionality

2. Account Registration

To access certain features, you may create an account. You are responsible for:

  • maintaining confidentiality of login details

  • all activities under your account
    Pehnawa is not liable for any misuse or unauthorized access caused by user negligence.

3. Product Information & Pricing

We strive to display accurate product images, descriptions, colours, and pricing. However:

  • slight variations in colour may occur due to device screen display

  • prices are subject to change without notice

  • product availability may vary

We reserve the right to modify or discontinue products at any time.

4. Orders & COD Payments

By placing a Cash on Delivery (COD) order, you agree that:

  • all address and contact information provided is correct

  • you will be available to receive and pay for the order

  • refusing or not accepting COD parcels may result in:

    • cancellation of your order

    • being restricted from placing future COD orders

  • COD orders may include additional COD handling charges set by the courier

5. Shipping & Delivery

Estimated delivery times are provided for customer convenience—actual delivery times may vary.

Once an order is shipped, ownership passes to the buyer.
Any courier delays or handling issues are beyond our direct control.

6. Returns, Refunds & Exchanges

Our return & refund policies are stated separately on the Return/Refund Policy page.
By purchasing from our site, you agree to abide by the stated policy details.

7. Intellectual Property

All content on this site — including:

  • logos

  • trademarks

  • product names

  • graphics

  • images

  • design elements

  • site content

— is the property of Pehnawa and is protected under IP law.

No content may be copied, reproduced, uploaded, posted, transmitted, or distributed without written permission.

8. User Reviews & Submissions

Users may post reviews, comments or suggestions.
You agree that:

  • content must not be abusive, misleading, defamatory or illegal

  • Pehnawa has the right to use, modify, display or delete such content

  • submissions become Pehnawa’s property without compensation

9. Limitation of Liability

Pehnawa is not liable for:

  • indirect or consequential damages

  • website downtime or server errors

  • inaccuracies in product information

  • losses due to misuse of purchased products

Your use of the website is at your own risk.

10. Third-Party Links

Our website may include links to third-party sites.
We are not responsible for:

  • content on those sites

  • privacy practices

  • terms & conditions of external entities