Welcome to Pehnawa (“we”, “our”, “us”). We value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, pehnawa.online, or interact with our services.

By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

Personal Information

We may collect personal identifiable information that you voluntarily provide to us when you:

  • Make a purchase

  • Create an account

  • Sign up for newsletters

  • Contact customer support

  • Participate in promotions or surveys

This may include:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping address

  • Payment information (processed securely via payment partners)

2. How We Use Your Information

We use your data to:

  • Process and fulfill orders

  • Improve website functionality

  • Personalize customer experience

  • Communicate regarding orders, shipping & support

  • Send promotional offers (only if opted-in)

  • Prevent fraudulent transactions

  • Analyze website traffic and user behavior

  • Comply with legal obligations

3. Cookies and Tracking Technologies

We use cookies, web beacons, and tracking pixels to:

  • Store cart information

  • Maintain session login

  • Analyze website performance

  • Personalize content & marketing

You may disable cookies through your browser settings, but some site features may not function properly.

4. Sharing Your Information

We never sell your personal data.

We may share information only with:

  • Payment processors (Razorpay, PayPal, Stripe etc.)

  • Shipping & delivery partners

  • Marketing & analytics platforms

  • IT & customer support service providers

  • Legal authorities when required by law

These third-party partners are obligated to keep your information secure.

5. Data Security

We apply technical and administrative safeguards to protect your data, including:

  • SSL encryption

  • Secure server infrastructure

  • Restricted data access

However, no system is 100% secure, and we cannot guarantee absolute security of transmitted data.